10DLC Registration & Compliance

All businesses that use 10-digit long code (10DLC) phone numbers to send text messages require registration with The Campaign Registry (TCR). This is the new standard by mobile carriers to minimize spam, enhance delivery, and increase security.

10-Digit Long Code

Standard US phone numbers, which are 10 digits long, including the area code.

The Campaign Registry

The Campaign Registry is the information hub that allows businesses to register 10DLC messaging campaigns. For more information, please visit https://www.campaignregistry.com/

Where Can I Learn More About These Messaging Standards?

If you would like to learn more about these messaging standards, please review the following resources:

• Messaging Principles and Best Practices
• Telephone Consumer Protection Act of 1991
• Spam Rules - USA
• US SPAM Act: A Compliance Guide for Business
• Canada's anti-spam legislation
• Frequently Asked Questions about Canada's Anti-Spam Legislation
• The Campaign Registry

How Much Does the Registration Cost?

You will have a one-time SMS Registration Fee applied to your account alongside a low-volume or high-volume monthly fee. Below is the cost breakdown:

• One-time SMS Registration Fee: $20
• Low Volume (under 100 messages per day): $4.50 per month
• High Volume (over 100 messages per day): $20 per month

What is Required for 10DLC Registration?

PatientXpress requires the following information:

• Your business's EIN or Canadian Revenue Agency Business Number
• Your legal company name
• Your legal address
• Company contact information: First & last name, email address, and phone number
• The business industry/vertical type
• A detailed description of how you plan to use texting
• A valid opt-in/out method
• Sample message examples
• Use Case Description: Describe how you intend to use your number, including the types of messages you plan to send and their relevance to recipients.
• Consent Mechanism: An opt-in mechanism to ensure that recipients consent to receiving messages from your business.

How Long Does the Registration Process Take?

The average processing time is 3-7 business days but can be longer or shorter depending on the registry type or if we encounter rejections.

Can I register multiple numbers for different purposes?

Yes, you can register multiple numbers for various use cases, but each number will require its own registration.

What Happens If I Don't Register My Number?

Unregistered numbers may experience lower deliverability rates, limited support, increased filtering, or even suspension of messaging capabilities by carriers.

You can still receive inbound messages, but your outbound messages will not be delivered. If you wish to only receive messages and do not wish to send replies, please let us know. This also applies to ALL SMS notifications, including missed call texts.

Is there a deadline to provide registration information?

While there is no deadline at this time, PatientXpress is requesting this information as soon as possible so that we can ensure your texting does not get disrupted.

Where Can I Find My EIN?

An Employer Identification Number (EIN), also known as a Federal Tax Identification Number, is used to identify a business. If you have an EIN for your business but have misplaced it, you can try the following methods:

• Check your IRS-issued documentation such as your SS-4 confirmation letter or your Letter 147C
• Ask the IRS for a copy of your Letter 147C by calling the business & Specialty Tax Line at (800) 829-4933
• Find a previously filed tax return for your business
• Google it. However, some states do not display this information to the public.

I'm a Sole Proprietor and Do Not Have an EIN. Can I Still Register?

Unfortunately, at this time, we are not accepting sole proprietor registrations. We apologize for the inconvenience. Please let us know if you are interested in PatientXpress making this available for sole proprietors.

Where can I find my CRA BN?

Customers in Canada need a Business Number (BN) in order for us to submit your request. If you have a BN but have misplaced it, you can try the following methods:

• Search Canada's Business Registries
• Find a previously filed tax return for your business

Why was my registration rejected?

Please ensure you go through the following checklist before we submit your registration:

• Avoid SHAFT-C content, which stands for sex, hate, alcohol, firearms, and tobacco/cannabis
• Have a website or online presence (i.e., Facebook)
• Your website must have a privacy policy that states, "Consumer information will not be sold or shared with third parties for marketing purposes"
• Opt-in language where a consumer may enter their number
• Make sure the contact aligns with your website and/or sample messages

How Can I Make My Website Compliant for Texting?

If your website is non-compliant with these standards, you may lose the ability to text. To prevent this:

• Anywhere a customer can enter their phone number, there must be opt-in language, such as "By providing my phone number, I agree to receive text messages from [YOUR COMPANY NAME]." and a checkbox
• You must have a privacy policy on your website that explicitly states "Consumer information will not be sold or shared with third parties for marketing purposes"

You can find templates on Google if you do not have a legal team to advise.

I Want to Use My Toll-Free Number for Texting. How Can I Get Started?

Toll-free numbers go through a slightly different, more extensive registration process than 10DLC numbers and can take up to 3-4 weeks to receive a result of a request.

Support & Assistance

I'm Experiencing Messaging Difficulties. Who Do I Contact?

The porting team only handles registration requests. If you are experiencing messaging difficulties, please contact our support team at +1(949)542-6773 or support@hrdsq.com.

I'm Having Trouble Filling Out the Registration Form. Can I Set Up a Meeting With a Representative?

If you need assistance with your SMS registration form, please use the following link to go over your document with a PatientXpress representative. If no available time works with your schedule, please call us at +1(949)542-6773, and we would be happy to help.