REPUTATION MANAGEMENT

Capture Every Review.
Grow Your Rating Automatically.

PatientXpress sends post-appointment satisfaction surveys and Google review requests automatically — at the perfect moment after each visit. Build your online reputation without manual follow-up or awkward in-office requests.

Patient Surveys and Review Management | PatientXpress
Problem
THE PROBLEM

Most Happy Patients Never Leave a Review. Most Unhappy Ones Do. Automation Fixes That Imbalance.

Patients who had a great experience rarely think to leave a review unless prompted at exactly the right moment. Automated requests flip the ratio — capturing positive experiences that would otherwise go unshared.

PatientXpress solves this — completely and automatically.

HOW IT WORKS

Timed Perfectly. Sent Automatically. Routed Intelligently.

PatientXpress sends a satisfaction check-in hours after the appointment. Happy patients are guided to Google Reviews. Unsatisfied patients route to your internal team first — before they post publicly.

KEY BENEFITS

Key Benefits for Your Practice

Automated Review Requests

Post-appointment review requests send automatically — no staff action, no awkward in-office ask.

Intelligent Routing

Happy patients go to Google. Unhappy patients go to your internal team first — protecting your rating.

Satisfaction Analytics

Track satisfaction scores over time, by provider and appointment type — identifying patterns early.

Internal Feedback Capture

Negative feedback reaches your team before it becomes a public review — giving you a chance to resolve it.

Consistent Google Stars Growth

Practices using PatientXpress review automation report consistent monthly growth in overall star rating.

Ready to Get Started?
Book a Free Demo Today

Book a free demo and see how PatientXpress turns every happy patient visit into a new Google review — automatically.

Book Your Free Demo
FAQ

Frequently Asked Questions

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